Out bound call centres are usually sales revenue & profit driven units requiring a broad range of skills from selling skills, customer service & retention skills to providing support and the best possible customer experience.
Many of these skills are also needed in an inbound call centres where it is critical for any business to not give up any captured customers, thereby making these cost centre’s as productive as possible.

A practical 2-day Sales Training Workshop for a company’s sales force in a closed session. The Sales Impact Corporate Workshop has been designed in such a way that it is tailor-made for the needs of your business, focusing on your organisation’s specific sales objectives.
Prior to commencing training, we will conduct a detailed needs analysis with management using our Sales Needs Analysis Checklist model in order to design a workshop that is flexible and relevant to your business.

Today in South Africa Customer Service is an elusive and often non-existent element in the dealings with customers. When all other product or service offerings are equal in presentation, it is the ‘How you made me feel…’ as a customer, that often is the deciding factor of whether the customer accepts the offering & returns. This can be the start of a lifelong business relationship & the makings of a loyal customer.

With this in mind Sales Impact has launched a Customer Service Workshop – a one day training workshop for company internal staff in a closed session.

If you carry a range of products, services or solutions, it’s critical that your internal sales people understand, and are equipped with the skills that will allow them to clearly recognise the total sales opportunity when it presents itself, as well as taking ownership of the customer.

Sales Impact’s Sales Skills Workshop – “Who killed the customer?” focuses on the broader sales team with an emphasis on equipping internal staff and sales staff with the essential skills required to capitalise on the total sales opportunity.

In recent years there has begun a growing trend throughout various industry sectors to begin focusing on deriving more value from their Key Customers. With this in mind, Sales Impact has developed a more intensive Key Account Management product that gets to grips with all the key issues and considerations that will allow you to develop a focused strategy, assisting you in identifying those existing and potential accounts that will generate 80% of your business, and help you to develop a powerhouse strategy aimed at getting maximum value from these accounts.
This product is delivered as a strategy session that makes use of a dynamic model that Sales Impact will customise, or adapt, to focus on your unique business environment.
Successful implementation of a strategy using our Key Account Management programme will result in increased loyalty levels among your key clients and resultant increases in revenue generated from your existing client base.

A one day Teamwork Workshop. This dynamic, visual workshop is based on the “Learning Resources – Lessons from the Wild” series, and uses the Wild Dog analogy to demonstrate how to work effectively as a team.
The video series has been developed as a joint venture comprising Londolozi Productions, Stewart Pennington and Learning Resources.
This dynamic workshop will provide your team with a compelling insight into the Wild Dog’s extraordinary ability to adapt to circumstances and operate as a team, and how these behaviours can be adapted to your own team, with a view to achieving your business objectives.

True motivation comes from within. It’s commonly referred to as self motivation. The most successful sales people are those that have a strong internal direction, they instinctively know they are doing the right thing. When you are internally directed, you have the confidence to trust your instinct and your intuition.

At Sales Impact, we understand that providing sales people with the skills set required to understand the selling dynamic, is a fruitless exercise, if we don’t provide them with the sales motivation required to successfully implement these skills to the best advantage.

By “sales motivation”, we are not referring to external motivation, in other words being continually motivated by the strokes you receive from others, but rather by providing you with affirmations, goal setting strategies and self-motivation techniques, that will allow you to become your own motivator and let you find the confidence and resources within yourself to get out there and combine your newly learned sales skills, with your extensive product knowledge and professionalism, guiding you to persevere and become a top sales performer.

A practical 2-day sales training workshop for additions to the sales force or for small numbers and individual salespeople. This workshop covers the A-Z of selling together with relevant motivational material and all candidates receive a certificate on completion of the course.

This course will be of value in the following instances:
• Where a sales manager or sales team leader has taken on new salespeople who require skills training.
• Where a sales manager or sales team leader has team members who require a sales skills “boost”.
• Individuals who are members of a sales force or self employed individuals requiring sales skills training.

Personal career development in your own schedule and in your own timing has become a necessity today. ‘Reaching your peak in sales’ & ‘Key Account Management’ are within your reach from anywhere in the world through our Sales Impact University on the Thinkific platform.